Privacy Policy

Last updated: 16 December 2025

 

Bio Hair (“we”, “us”, or “our”) operates the website www.biohair.com.au (the “Website”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Website, interact with our services, or make purchases via our WooCommerce store.

 

1. About Bio Hair

Bio Hair is an online business that provides:

  • Educational information about hair loss and hair regrowth

  • Information about hair regrowth solutions

  • Sale and promotion of supplements and laser hair regrowth helmets

The information provided on this Website is of a general nature only and is not intended as medical advice.

 

 

2. Personal Information We Collect

We may collect personal information that is reasonably necessary for our business activities, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via WooCommerce and third-party payment gateways; we do not store full credit card details)

  • Information you provide when making enquiries, subscribing to newsletters, or completing forms

  • Purchase history and order details

  • IP address, browser type, device information, and usage data

 
3. How We Collect Personal Information

We collect personal information in the following ways:

  • When you place an order or make a purchase via WooCommerce

  • When you submit forms on our Website

  • When you contact us via email or other communication channels

  • When you subscribe to marketing communications

  • Automatically through cookies and similar tracking technologies

 
4. Use of Personal Information

We use your personal information to:

  • Process orders, payments, and deliveries through WooCommerce

  • Provide and improve our Website, products, and services

  • Respond to enquiries and customer support requests

  • Send order confirmations, updates, and important service communications

  • Provide marketing communications (where you have consented)

  • Conduct analytics, research, and business improvements

  • Comply with legal and regulatory obligations

 
5. Disclosure of Personal Information

We may disclose your personal information to:

  • Third-party service providers (such as WooCommerce, payment processors, fulfilment partners, IT providers, and email marketing platforms)

  • Professional advisers (including accountants, legal advisers, and consultants)

  • Regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

 

 

6. Overseas Disclosure

Some of our third-party service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy laws.

 

 

7. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

  • Improve user experience

  • Analyse Website traffic and usage patterns

  • Support marketing and advertising activities

You can manage or disable cookies through your browser settings; however, this may affect the functionality of the Website.

 

 

8. Marketing Communications

If you opt in to receive marketing communications from us, we may send you information about products, promotions, or updates. You may opt out at any time by using the unsubscribe link in our communications or by contacting us directly.

 

 

9. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure servers, restricted access, and reputable third-party service providers.

 

10. Access and Correction

You may request access to personal information we hold about you or request corrections if you believe the information is inaccurate, incomplete, or out of date. Requests can be made using the contact details below.

 

11. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

 

12. Health and Medical Disclaimer

The content, products, and services provided on Bio Hair are for informational and educational purposes only. The information is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider regarding any medical condition, symptoms, or treatment options.

Our supplements, laser hair regrowth helmets, and other products are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the updated version will take effect immediately upon posting.

 

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact us at:

Bio Hair
Website: www.biohair.com.au
Email: info@biohair.com.au

We will respond to privacy-related enquiries within a reasonable timeframe.

 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).